Healthcare presents the perfect use case for ICT: not only can it manage, track and bill patients, but electronic health records and machine learning can provide crucial insights into care and treatment. In reality, it’s much messier: health record systems aren’t interoperable - if the records are stored at all - and data analysis is expensive, and needs a large data set.

While there are a handful of platforms to choose from, SAP is by far the largest healthcare solution being used in South African private hospitals. Netcare, Mediclinic and Life Healthcare hospitals all use some form of SAP software.