Features

Destination automation

As the business world evolves, your business needs to evolve too. Here’s how automation can help. Automation is the next stage of digital transformation.

26 March 2019

According to Forrester Research, savvy technologists are already leveraging the scale and speed of automation to do a wide range of things – from delivering new levels of customer value and speeding up time to market to streamlining broad business processes. The research firm describes automation as ‘the tip of the digital transformation spear’ in 2019, set to have an impact on everything from infrastructure and customers to business models. How modern businesses respond to these changes will be the difference between success and failure.

As modern businesses attempt to make automation work for them, it’s not uncommon for there to be a few stumbling blocks along the way. Businesses, and entire industries, will experience widespread resistance when changing business processes, says Pommie Lutchman, CEO at Ocular Technologies. Particularly because the tools that enable automation come in so many shapes and forms – from robotic process automation, AI, machine learning and IoT, to business process management, cloud, blockchain, cognitive computing and intelligent process automation. Industry 4.0 is here and businesses need to adapt, he says.

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