Business

What’s ahead? Change, and plenty of it

There’s a pandemic on; what’s a company to do?

03 August 2020

Former BCX CEO Ian Russell is in a good position to see how organisations respond to change. He passed on some of these insights to an audience at an ITWeb online seminar in July. Firstly, pragmatic leadership has never been more important. Once a decision has been made, staff members will be able to live with it, even though some may disagree.

Decisions also need to be taken in the context of a clear hierarchy of needs. Staff should be prioritised, followed by customers, then shareholders, and, finally, suppliers, he says.

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