Public sector 1

Collaboration improves service delivery

Growing the right skills, questioning the status quo and the right tone from the top all help to drive collaboration in the public sector.  

25 April 2017

The levels of effectiveness and efficiency of service delivery vary widely across South Africa’s broad range of government institutions. However, collaboration as part of the digital transformation process is key to improving service delivery across the board, believes Mandla Mkhwanazi, Digital Business Leader, Transnet.

“Each of the different public sector organisations – from Eskom to SARS, Home Affairs to Transnet – operates in its own sector and each has its own set of challenges. Similarly, each one has its own mandate and has to decide how to execute on that, through its own processes, to deliver services,” he says.

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