Startups

A Clevva way of training

A Cape-based startup wants to revolutionise training and customer service.

02 January 2013

There’s no doubt that the modern workplace is dominated by processes more than ever before. Businesses are looking closely at theirs to become more efficient and competitive. One of the problems is that when people become involved, processes break down. And if the process is a long and complex one, the impact of a single mistake on a business can be considerable. Many companies throw training at the problem: take a training course on the business processes in the company and you too can be a more valuable employee.

But do those expensive training courses really help people become better employees? After spending a number of years in the training industry, including founding and selling some successful training businesses, Ryan Falkenberg decided he was banging his head against a wall and that training needed a rethink.

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